Job Title: Systems Administrator (SA) - Skill Level II
Division: Systems & Software Engineering
Location: Linthicum, MD
Position is contingent upon award of contract
Applicants must be a US citizen and possess a NSA TS/SCI clearance with full scope NSA polygraph
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is
required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
JBM is an Affirmative Action Employer. EOE/Minorities/Women/Veterans/Disabled
Please visit the Careers section of our website, https://jobs-gojbm.icims.com/jobs/intro and submit your resume for consideration. Please provide a salary requirement or range.
J.B. Management, Inc. (JBM) is a veteran-owned business offering a broad array of services and products to both the Federal Government and commercial customers worldwide. Known as both pioneers and practitioners, JBM provides our clients with Planning and Analysis, Training, Sustainment, Integration, Fielding, Software Development, and Systems Engineering support. We are JBM - Smart Solutions For Those We Serve
JBM offers a highly-competitive compensation and benefits package. In 2012, JBM was named one of the "Best Places to Work in Virginia" by Virginia Business Magazine and Best Companies Group. JBM is an EEO / Affirmative Action Employer
To apply for this career opportunity, visit our Career Center at http://www.gojbm.com/careers.php. Please include a current resume and your salary requirements. Thank you for your interest in employment with JBM.
Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.