Job Title: HELP DESK SPECIALIST LEVEL 1
Division: SOFTWARE & ENGINEERING
Location: FORT MEADE, MD
Applicants must be a US citizen and possess a US DOD TS W/FS POLY level security clearance.
Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
J.B. Management, Inc. (JBM) is a veteran-owned business offering a broad array of services and products to both the Federal Government and commercial customers worldwide. Known as both pioneers and practitioners, JBM provides our clients with Planning and Analysis, Training, Sustainment, Integration, Fielding, Software Development, and Systems Engineering support. We are JBM - Smart Solutions For Those We Serve
JBM offers a highly-competitive compensation and benefits package. In 2015, JBM was selected as one of the Top 100 Privately-held Businesses in Virginia by DiversityBusiness.com. In 2012, JBM was named one of the "Best Places to Work in Virginia" by Virginia Business Magazine and Best Companies Group. JBM is an EEO / Affirmative Action Employer
To apply for this career opportunity, visit our Career Center at http://www.gojbm.com/careers.php. Please include a current resume and your salary requirements. Thank you for your interest in employment with JBM.
Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.